Q1: How to get a quote?

A:Simply complete the quote through our link (https://www.xiange-tech.com/connectus). Input all the relevant information, follow the tips to submit your files and describe the job. After getting a reactive page of successful submission, the whole process is done.

Q2: What formats of the files can XIANGE Parts accept?

A:We can accept most of the 3D file formats like SolidWorks (.sldprt)/ ProE(.prt) / IGES(.igs) / STEP (.stp) / Parasolid (.x_t)/.stl. We can also use 2D drawing (.pdf) for quote against the parts with simple structure. All the other files formats are not listed above but can be read in SolidWorks/ProE/UG will be also fine for us.

Q3: How long can I expect to receive a quote?

A:We can generally quote you back within 24 hours in most cases. Depending on the complexity of the project, we ensure to send you a competitive quote no exceed 48 hours.

Q4: Can I state to supply my own materials for quote and production?

A:Yes, we allow all of our clients to supply their own materials for quote and production if needed. However, we have to validate the quality of these materials against the desired end-use and integrate it into the manufacturing process to produce excellent parts as required.

Q5: Are lead times in calendar days or working days

A: Our lead times will be being quoted in calendar days.

Q6: Can I require a breakdown including the material cost and expected machined time of the parts?

A: We don’t generally provide the breakdown list like this. But we can provide it to you after discussion if really necessary.

Q7: How to place the order?

A: New customers will require cash in advance before starting the job. For customers with setting up the term with XIANGE Parts, we can accept the PO to start.

Q8: Do you offer the expedited services?

A:We don't offer the expedited services as we generally give the quote to our clients within a fairly fast lead time we can provide. Please consult us on how quickly we can finish your urgent job without an occurring expedited fee.

Q9: Can I cancel my order during the production

A: Yes, you can do so. But customers will need to pay the cost for the work we have done. XIANGE Parts can provide photos to prove it.

Q10: How to track the status of my job?

A: You can track your job status from our project manager or sales team via emails, and generally you will get a response within 12 hours. Or you can call our sales team hotline for any instant helps.